Frequently Asked Questions


A:

1. Hold the volume down and power button for about 2s, you should hear a “click”.
2. The screenshot gets stored under “Pictures”->”Screenshots” on PIVOT’s storage.
3. Then connect PIVOT to laptop/PC via USB.
4. PIVOT should attach as a USB device, use windows explorer to copy file.
5. If PIVOT doesn’t appear as a device on Windows, goto settings->Admin Settings->Storage, then click on the three dots icon in top right, select USB computer connection, then check MTP is set.

A:

Yes, all current Spectralink DECT handsets are backwards compatible on all platforms.

A:

All Spectralink DECT Handsets can be used on all the Spectralink DECT Server Solutions. If you wish to use a Spectralink DECT Handset on DECT/GAP systems from other manufactures, we cannot guarantee full functionality.

A:

Depending on the model, your DECT Handsets can be subscribed from 2 to 15 different systems. Please refer to product overview for more information. Some older types of handsets cannot automatically change location via "Auto Login", but there is the possibility of establishing a manual login as soon as you enter the coverage area of the other system. If you are in possession of an older version of handset without this facility, it can be upgraded. For upgrading, please contact your local distributor or installer.

A:

Every quarter a new software for all DECT products is released. We always recommend that your system is always updated to the newest release. The software is available for download via the product pages on the support portal. You can easily update you DECT handsets to newest release (except the 74-Handset Series) by accessing our Web updater: http://downloads.spectralink.com/software/dect/JavaLoader/ you need a USB enabled desk charger for updating the handsets firmware. For more information about software releases you can subscribe to Spectralink’s technical newsletter TechPoint.

A:

Please refer to our interoperability list available on the support portal. The list is updated continuously. If your PBX is not included on the interoperability list, your reseller may contact Spectralink support, with questions to the specific PBX type and version.

A:

In a DECT system a limited amount of data can be handled at the same time. Therefore, we do not recommend calls to large groups but rather configuring the PABX for circular ringing.

A:

Yes. However, be aware that certain functionalities may need to be deactivated for the whole system if foreign handsets are used in a Spectralink DECT setup. Please contact your local distributor or installer for assistance.

A:

A number of various reasons for lost calls can be listed. Most often, calls are lost due to a lack of radio coverage. Reflections from surroundings may also cause lost calls. If residential DECT systems are used in an area also covered by a Spectralink DECT Server, calls may be lost due to interference between the different systems. Contact your local distributor or installer for assistance.

A:

Yes, it is possible to choose different ring tones for internal and external calls. How to set up differs depending on whether you have an analog or SIP based system. If a SIP based Spectralink DECT Server is used, the internal/external signal may depend on a specific SIP Header. On the analog based Spectralink DECT Server Solutions, the ringing frequency may need to be adjusted to follow the ringing cadence from the PABX. Please contact your local distributor or installer for assistance.

A:

Yes, when subscribed to a Spectralink IP-DECT or DECT Server Microsoft Lync Interoperability license, the Spectralink DECT 75-, 76-, 77- and Butterfly Handset Series can connect to Microsoft® Lync Server 2010 and Microsoft® Lync Server 2013. 

A:

Yes, it is possible to choose different ring tones for internal and external calls. How to set up differs depending on whether you have an analog or SIP based system. If a SIP based KIRK Wireless Server Solution is used, the internal/external signal may depend on a specific SIP Header. On the analog based KIRK Wireless Server Solutions the ringing frequency may need to be adjusted to follow the ringing cadence from the PABX. Please contact your local distributor or installer for assistance.

A:

A number of various reasons for lost calls can be listed. Most often, calls are lost due to a lack of radio coverage. Reflections from surroundings may also cause lost calls. If residential DECT systems are used in an area also covered by a KIRK Wireless Server, calls may be lost due to interference between the different systems. Contact your local distributor or installer for assistance.