Frequently Asked Questions

  1. How do I take a screenshot with the PIVOT handset?
  2. Do all current DECT handsets work on all platforms?
  3. Can I use my DECT Handset on other systems?
  4. I would like to use the same DECT Handset on two different sites?
  5. How do I get the latest software for DECT handsets and/or DECT Wireless Servers?
  6. Is my SIP PBX supported by the DECT servers?
  7. When using group call (PABX) only some of the connected handsets are ringing?
  8. Can I use non-Spectralink DECT Handsets in my installation?
  9. Sometimes the connection is lost during conversation?
  10. Is it possible to differentiate internal and external incoming calls by the ringing cadence?
  11. Do the DECT Handsets interoperate with Microsoft Lync?
  12. Is it possible to differentiate internal and external incoming calls by the ringing cadence?
  13. Sometimes the connection is lost during conversation?

Q: How do I take a screenshot with the PIVOT handset?
A:

How do I take a screenshot with the PIVOT handset?

1. Hold the volume down and power button for about 2s, you should hear a “click”.
2. The screenshot gets stored under “Pictures”->”Screenshots” on PIVOT’s storage.
3. Then connect PIVOT to laptop/PC via USB.
4. PIVOT should attach as a USB device, use windows explorer to copy file.
5. If PIVOT doesn’t appear as a device on Windows, goto settings->Admin Settings->Storage, then click on the three dots icon in top right, select USB computer connection, then check MTP is set.

Q: Do all current DECT handsets work on all platforms?
A:

I have a number of different Spectralink DECT handset models. Will they work on all the current Spectralink platforms?

Yes, all current Spectralink DECT handsets are backwards compatible on all platforms.

Q: Can I use my DECT Handset on other systems?
A:

I have another vendor's DECT infrastructure. Will I be able to use my Spectralink DECT handsets on that system?

All Spectralink DECT Handsets can be used on all the Spectralink DECT Server Solutions. If you wish to use a Spectralink DECT Handset on DECT/GAP systems from other manufactures, we cannot guarantee full functionality.

Q: I would like to use the same DECT Handset on two different sites?
A:

I have multiple sites with Spectralink DECT systems with people that move between the sites. Is is possible to use the same DECT handset on multiple sites?

Depending on the model, your DECT Handsets can be subscribed from 2 to 15 different systems. Please refer to product overview for more information. Some older types of handsets cannot automatically change location via "Auto Login", but there is the possibility of establishing a manual login as soon as you enter the coverage area of the other system. If you are in possession of an older version of handset without this facility, it can be upgraded. For upgrading, please contact your local distributor or installer.

Q: How do I get the latest software for DECT handsets and/or DECT Wireless Servers?
A:

I want to make sure my Spectralink DECT products are running the latest and greatest software. How to I get access to that software?

Every quarter a new software for all DECT products is released. We always recommend that your system is always updated to the newest release. The software is available for download via the product pages on the support portal. You can easily update you DECT handsets to newest release (except the 74-Handset Series) by accessing our Web updater: http://downloads.spectralink.com/software/dect/JavaLoader/ you need a USB enabled desk charger for updating the handsets firmware. For more information about software releases you can subscribe to Spectralink’s technical newsletter TechPoint.

Q: Is my SIP PBX supported by the DECT servers?
A:

How can I be sure that my specific SIP PBX is supported by my Spectralink DECT servers?

Please refer to our interoperability list available on the support portal. The list is updated continuously. If your PBX is not included on the interoperability list, your reseller may contact Spectralink support, with questions to the specific PBX type and version.

Q: When using group call (PABX) only some of the connected handsets are ringing?
A:

I have setup ring groups where multiple handsets will ring at the same time for an incoming call. Why don't all the handsets ring sometimes?

In a DECT system a limited amount of data can be handled at the same time. Therefore, we do not recommend calls to large groups but rather configuring the PABX for circular ringing.

Q: Can I use non-Spectralink DECT Handsets in my installation?
A:

I already have DECT handsets from another vendor. Will I be able to use those handsets on my new Spectralink DECT infrastructure?

Yes. However, be aware that certain functionalities may need to be deactivated for the whole system if foreign handsets are used in a Spectralink DECT setup. Please contact your local distributor or installer for assistance.

Q: Sometimes the connection is lost during conversation?
A:

Why do calls drop at times during normal conversations?

A number of various reasons for lost calls can be listed. Most often, calls are lost due to a lack of radio coverage. Reflections from surroundings may also cause lost calls. If residential DECT systems are used in an area also covered by a Spectralink DECT Server, calls may be lost due to interference between the different systems. Contact your local distributor or installer for assistance.

Q: Is it possible to differentiate internal and external incoming calls by the ringing cadence?
A:

Is it possible to setup different ring tones for incoming calls based on where they originated?

Yes, it is possible to choose different ring tones for internal and external calls. How to set up differs depending on whether you have an analog or SIP based system. If a SIP based Spectralink DECT Server is used, the internal/external signal may depend on a specific SIP Header. On the analog based Spectralink DECT Server Solutions, the ringing frequency may need to be adjusted to follow the ringing cadence from the PABX. Please contact your local distributor or installer for assistance.

Q: Do the DECT Handsets interoperate with Microsoft Lync?
A:

I have a Microsoft Lync environment and if I want to integrate your DECT products into it, will that be possible?

Yes, when subscribed to a Spectralink IP-DECT or DECT Server Microsoft Lync Interoperability license, the Spectralink DECT 75-, 76-, 77- and Butterfly Handset Series can connect to Microsoft® Lync Server 2010 and Microsoft® Lync Server 2013. 

Q: Is it possible to differentiate internal and external incoming calls by the ringing cadence?
A:

Yes, it is possible to choose different ring tones for internal and external calls. How to set up differs depending on whether you have an analog or SIP based system. If a SIP based KIRK Wireless Server Solution is used, the internal/external signal may depend on a specific SIP Header. On the analog based KIRK Wireless Server Solutions the ringing frequency may need to be adjusted to follow the ringing cadence from the PABX. Please contact your local distributor or installer for assistance.

Q: Sometimes the connection is lost during conversation?
A:

A number of various reasons for lost calls can be listed. Most often, calls are lost due to a lack of radio coverage. Reflections from surroundings may also cause lost calls. If residential DECT systems are used in an area also covered by a KIRK Wireless Server, calls may be lost due to interference between the different systems. Contact your local distributor or installer for assistance.